Legal document

Terms and Conditions of Sale

Solutat — Last updated: September 2026

CGV 15 articles

Article 1

Object

These General Terms and Conditions of Sale govern transactions made via the Solutat platform.

Solutat is a specialized marketplace designed primarily for tattoo professionals. The products offered can be sold by tattoo artists, studios, manufacturers, builders, craftspeople, creators, brands, professional suppliers, or resellers accepted onto the platform in accordance with the General Terms of Use.

These Terms and Conditions of Sale may not have the effect of superseding mandatory legal provisions that would apply to a transaction or to either party.

Article 2

Nature of the transaction and role of Solutat

Sales made on Solutat are concluded directly between the seller and the buyer.

Solutat acts as a marketplace intermediary and is not the seller of the products offered on the platform. Solutat does not hold the products in stock and is not a party to the sales contract concluded between the seller and the buyer.

Each seller remains responsible for their activity, their products, the information they publish, and the execution of the sale. Each buyer remains responsible for their capacity to acquire and use the product in question in accordance with the regulations applicable to their activity.

Art. 3

Products offered

Solutat can accommodate new and used tattoo equipment, as well as products, supplies, and creations selected for their relevance to the trade and daily lives of tattoo professionals.

Admitting a seller to the platform does not mean that their entire catalog is automatically authorized. Solutat may refuse or remove a product that does not sufficiently match the marketplace's positioning, categories, or selection rules.

When a product is offered, its condition must be stated clearly and accurately, particularly when the following categories apply:

New
Open but unused
Occasion
Consumable with expiration date
Expired — prohibited on human skin, when such a category is permitted on Solutat

The seller guarantees the accuracy of the product description, its condition, its characteristics, its origin, and its expiration date when applicable.

Illicit, counterfeit, sale-banned, recalled or withdrawn products preventing their return to the market, presenting a health risk or failing to comply with the rules of Solutat are not authorized.

Any product offered under the status «Expired (prohibited on human skin)» may under no circumstances be presented or sold as suitable for use on human skin. It must be intended exclusively for the non-cutaneous uses expressly indicated on the platform.

Article 4

Specific obligations of professional sellers

Any seller acting within the scope of their professional activity remains solely responsible for compliance with the regulations applicable to the products they sell.

It is his responsibility in particular:

To have the right to market the proposed products
To comply with applicable safety and compliance regulations
To provide the legally required information, warnings and notices
To comply with applicable labeling and traceability requirements
To comply with its tax and VAT obligations
To issue and transmit the invoices required by applicable regulations
To respect the legal or contractual guarantees applicable to the sale in question

The listing of a seller or a product on Solutat does not constitute a certification of compliance by the platform.

Article 5

Pricing and offers

Product prices are freely set by sellers and displayed according to the tax information they provide and the rules applicable to their activity.

The displayed price is the price of the product excluding service fees Solutat and delivery charges, which are presented separately before order confirmation.

When permitted by a listing, the buyer can propose a price lower than the displayed price to the seller using the «Make an offer» feature.

New products offered by professional brands, creators, suppliers, or resellers can be sold at a fixed price. When a product is identified as being at a fixed price, the «Make an offer» feature is not available.

A buyer can make a maximum 3 price offers per ad.For each offer, the seller can:

Accept it
Refuse it
Make a single counteroffer

Offers and counter-offers are valid for 24 hours.

Accepting an offer does not reserve the product and does not constitute payment. Until the payment has been validated, the product may be purchased by another user.

Only offers and counter-offers made through the feature provided by Solutat allow a negotiated price to be applied upon payment.

Article 6

Service fee

Solutat charges a service fee on each transaction. The rates shown below correspond to the general pricing terms currently in effect:

Seller

5 %

of the product sold

Buyer

5 %

of the purchased product price

For any order with an amount strictly less than 10 €, an additional fixed service fee of €1 incl. VAT is applied to the buyer, in addition to the 5 % service fee.

Solutat may apply special pricing conditions to certain sellers, seller categories, partners, manufacturers, or commercial operations. The applicable conditions are brought to the attention of the seller concerned.

Delivery fees are separate from service fees.

Article 7

Delivery fees

Delivery costs are borne by the buyer and are displayed before order confirmation.

For deliveries in France, they can be calculated automatically according to the selected carrier.
For international deliveries, they may correspond to the rate provided by the seller for the relevant zone

Shipping fees may include logistics processing fees related to the management of shipments via the platform.

Art. 8

Payment and billing

Payments are processed via the payment service provider Stripe. Solutat does not store any banking data entered into the payment interface.

When an order follows an accepted offer or counter-offer, payment is made on the basis of negotiated price accepted.

A transaction receipt may be provided by Solutat in the order area. This receipt does not replace the invoice that the seller must issue when such an invoice is required by the regulations applicable to the transaction.

Each professional seller is responsible for the issuance, content, transmission, and retention of their own invoices, as well as compliance with the tax and invoicing rules applicable to their activity.

Art. 9

Securing funds

Funds paid by the buyer are temporarily held in the payment service provider's system.

They are released to the seller:

When the buyer confirms receipt and compliance of the product
For deliveries in France, automatically afterwards 3 calendar days following delivery confirmed by the carrier, if no dispute is opened
For international deliveries, automatically after 7 calendar days after the shipment is verified by Solutat, if no dispute is opened

In the event of a dispute opened within the applicable period, the release of funds is suspended while the claim is being processed in accordance with Article 11.

Article 10

Shipping

Unless a specific condition is displayed for the product or agreed upon in accordance with the platform rules, the seller has 3 days following the order validation to drop off the package and register a tracking number.

For shipments handled by carriers integrated with Solutat, a shipping label can be generated by the platform.

The seller remains responsible:

Product packaging and protection
Compliance with the transport conditions specific to the product
On-time delivery of the package
Upon providing a valid tracking number

After the applicable deadline without proof of shipment or a valid tracking number, the order may be cancelled and the buyer refunded.

Article 11

Reception and disputes

Upon receipt of the package, the buyer must confirm the conformity of the product or open a dispute via the platform before the release of funds, within the timeframe applicable to the transaction.

To enable Solutat to handle a dispute, the buyer must provide available information to establish the claimed issue, including photographs, packaging, tracking number, and communications with the seller.

Dispute resolution protocol

The seller is not shipping

automatic

The seller has the specified time to register a proof of shipment
Otherwise, the order may be cancelled and the buyer refunded
Solutat can issue a warning to the seller

Package marked as delivered but not received — France

carrier

Funds can be frozen while the file is being processed
A claim can be opened with the carrier or via Sendcloud when the service is applicable
The resolution takes into account the information provided by the carrier and the parties

2 bis

Package not received — international delivery

Treatment depends on the carrier and available tracking evidence
Any insurance or compensation depends on the chosen shipping method
Solutat status as part of its internal protocol based on the available information

Product does not match the description

The buyer provides evidence establishing the alleged non-conformity
A return may be requested when it is necessary to resolve the dispute
The coverage of return shipping costs depends on the cause of the dispute, the agreement between the parties, and the applicable legal rules.
Refunds can be made after the product has been returned and verified.

Product received damaged

The buyer provides photos of the product and its packaging
The seller can offer a partial refund in euros
This refund is only executed after explicit acceptance by the buyer
In case of disagreement, the funds remain frozen while the dispute is being processed.

Solutat acts solely for the needs of its internal protocol and the management of funds still retained in the payment system. The decision made in this context does not deprive any party of the rights or remedies it may exercise against its contracting party in accordance with the law.

Article 12

Cancellation, return, and mandatory rights

Once payment has been made, an order cannot be cancelled unilaterally through Solutat except in the cases provided for by these Terms and Conditions of Sale or when a right of cancellation, withdrawal, termination, warranty, or refund results from an applicable mandatory legal provision.

Transactions on Solutat are designed to be conducted in a professional context. However, the legal qualification of each relationship depends on the actual situation of the parties and cannot be waived by these general terms and conditions.

Article 13

Responsibility

The seller is responsible for the conformity, legality, safety, and description of the products they sell. Solutat does not guarantee the products offered by sellers.

To the extent permitted by law, the financial contribution of Solutat under its internal dispute protocol is limited to the funds still secured by the payment service provider for the transaction in question.

When a product is clearly sold as «Expired (forbidden on human skin)», the buyer undertakes to respect the expressly indicated intended use and not to use it on human skin.

Article 14

Mediation and dispute resolution

Since transactions made on Solutat are primarily intended for professional use, disputes between professionals are subject to the regulations and jurisdictions applicable to professional relationships.

When a party legally benefits from a specific protection or mediation regime, the corresponding mandatory provisions remain applicable.

Article 15

Applicable law

These General Terms and Conditions of Sale are subject to French law, subject to any mandatory provisions that may apply.

Any dispute is subject to the competent courts in accordance with the legal rules of jurisdiction. Where a clause conferring territorial jurisdiction can be validly agreed between the parties, express jurisdiction is granted to the courts within the jurisdiction of the registered office of Solutat, subject to contrary mandatory legal provisions.