Questions frequent

Solutat is a marketplace for tattoo supplies dedicated to tattoo professionals.

She gathers new and used equipment, studio gear, accessories, care and hygiene products, as well as products offered by selected manufacturers, builders, artisans, creators, brands, suppliers, and resellers.

The platform connects buyers and sellers, secures payment, and centralizes transaction tracking.

Solutat is intended for tattoo professionals: male and female tattoo artists, tattoo studios, and individuals in the process of pursuing a career in the field, who are admitted in accordance with the platform’s admission requirements.

The objective is to retain a customer base truly connected to the trade and a specialized environment.

No. A seller can also be a manufacturer, builder, artisan, independent creator, brand, supplier, or reseller.

The essential criterion is that the products offered are truly relevant to the profession, the studio, or the daily life of tattoo professionals.

Because the value of Solutat lies precisely in its specialization.

Machines, studio equipment, consumables, furniture, care products, or accessories meet specific uses and sometimes specific technical, health, or regulatory requirements.

The selection of sellers and products helps maintain a clear, relevant marketplace genuinely designed for the business.

Yes. Account creation and the publishing of listings or products are free.

Service fees apply only when a transaction is completed.

Shipping is currently possible between the countries activated on the platform, including:

• France, Belgium, Luxembourg, Switzerland, Germany and the Netherlands
• Spain, Italy, Portugal and Czech Republic
• United States and Canada

Create your account, complete your professional profile and submit the requested documents according to your situation.

Once your seller access is approved, set up your Stripe payment account, then publish your product with a description, a price, the necessary features, and accurate visuals.

Yes. Solutat is a specialized marketplace and maintains a curated selection.

A seller, brand, or creator may be rejected when their activity or offering does not have a sufficiently relevant connection to the needs of tattooing professionals.

No. The acceptance of a seller does not mean that its entire catalog is intended to be listed on Solutat.

Each product must remain consistent with the marketplace's positioning and present a genuine value for the business.

Depending on your profile and the open categories, you can notably offer:

• Tattoo machines
• Power supplies and batteries
• Studio furniture and equipment
• Professional accessories
• Authorized hygiene and care products
• Drawing materials and equipment useful for practice
• Relevant independent creations or products for tattoo artists
• Needles, cartridges, and inks when their sale is authorized
• Used equipment approved under the Solutat rules

Yes. Secondhand goods remain one of the pillars of Solutat.

Machinery, power supplies, batteries, furniture, accessories, and equipment may be offered secondhand when their resale is permitted and their condition is honestly described.

Consumables intended for use on human skin remain subject to specific rules of hygiene, integrity, and compliance.

Certain expired products may be accepted only in the category provided for this purpose and in the condition «Expired (forbidden on human skin)».

They are then exclusively intended for the expressly indicated non-cutaneous uses, for example training, demonstration, decoration, education or collection depending on the nature of the product.

The following are specifically prohibited:

• Consumables or single-use products that have been used on a person
• Sterile products that have been opened or whose integrity is no longer guaranteed
• The opened or altered inks
• Counterfeit or manifestly dubious products
• Products banned from sale
• Products subject to recall or withdrawal preventing their return to the market
• Products that do not have a sufficiently relevant connection to the Solutat product line

The product sheet must clearly present the product, its condition, its features, its price, any defects, and all information useful for the buyer's decision.

When the nature of the product requires it, the seller must also provide regulatory information, warnings, or applicable dates.

When a buyer makes you an offer from a listing, you can accept it, decline it, or make a counter-offer.

New products offered by certain brands, creators, suppliers, or professional resellers may be sold at a fixed price. In this case, the «Make an offer» feature is not available.

Each offer or counter-offer is valid for 24 hours.

No. Solutat does not own the products and does not have physical control over them.

Each seller remains responsible for the authenticity, description, compliance, and legality of the products they sell.

However, Solutat may refuse or remove an ad or product that violates the platform's rules.

The standard rate is a commission of 5 % of the product price when a sale is made.

Account creation and publishing remain free.

When an invoice is required, it is the responsibility of the vendor in question.

Solutat can provide a transaction receipt, but each professional seller remains responsible for their own invoicing, VAT, and accounting obligations.

Stripe is the payment provider used to process transactions and pay out sales proceeds.

The payout account setup must be completed before you can receive the corresponding payouts.

Payment is triggered when the buyer confirms receipt and compliance, or automatically after the scheduled period if no issue is reported.

In the event of a dispute opened before the release of funds, payment remains suspended while the case is being processed.

The standard lead time is 3 calendar days after order confirmation to drop off the package and register its tracking.

Create your account, complete your profile, and provide the necessary documents for your access.

You can then buy second-hand equipment, new equipment, or products offered by sellers and brands present on Solutat.

When the feature is available on a product page, you can offer the seller a price lower than the displayed price.

Products identified as fixed-price, in particular certain new products offered by professional brands, creators, suppliers, or resellers, are not eligible for offers.

You have Maximum 3 offers per listing.The seller can accept, refuse, or make a counter-offer.

Offers and counter-offers are valid for 24 hours.

Service fees of 5 % of the product price are added to the order amount, along with any applicable delivery fees.

For small orders, any applicable fixed fees are indicated before payment confirmation.

Payment is processed via Stripe. Funds are not immediately transferred to the seller.

Their release takes place after receipt and according to the timeframe provided by Solutat, except when a dispute is open.

Check his profile, information, and reviews related to his previous transactions when available.

Vendor access may also be subject to validation by Solutat depending on the profile concerned.

Yes. The built-in messaging system allows you to ask questions about the condition, features, or shipping of a product.

To negotiate the price, use the «Make an offer» feature when available.

Tracking becomes accessible from the order once the shipment has been registered.

For certain shipments, particularly international ones, the carrier and tracking number are provided directly by the seller.

Open a dispute from the order page before the release of funds and within the applicable timeframe.

Payment to the seller is then suspended while the claim is being processed.

The seller is responsible for the packaging, preparation, and shipping of the order.

He must protect the product appropriately and respect the applicable shipping deadline.

When the carrier is integrated into the Solutat system, a label can be generated directly from the platform.

The seller then uses it to drop off their package with the corresponding carrier.

The seller chooses their carrier, ships the package, and then enters the carrier and the corresponding tracking number in the order.

Packaging, choice of service, and tracking accuracy remain his responsibility.

Yes. For certain shipments, particularly outside the European Union, customs duties, import taxes, or processing fees may apply.

A dispute can be opened from the order when the package is not received.

Processing depends on the carrier, the shipping method, the available tracking information, and any applicable insurance.

The funds remain suspended during the processing of the file when the dispute is opened within the prescribed timeframe.

After a completed transaction, users can rate their experience based on the features available on Solutat.

These ratings contribute to profile history and trust on the marketplace.

Yes. When available, ratings and reviews are visible on profiles to help members evaluate transaction history.

Reviews provide future buyers and sellers with additional history before a transaction.

They also help to gradually build the reputation of the members.

A reminder can be sent after the order has been finalized.

A published review cannot be freely modified by its author once it has become final according to the platform's operation.

Solutat may, however, intervene when content violates platform rules or when required by a legal obligation.

Open a dispute directly from the order page within the applicable timeframe and before the release of funds.

Depending on the situation, photos, tracking information, correspondence, or other supporting documents may be requested.

Payment to the seller is suspended while the file is being processed under the Solutat protocol.

Available items are reviewed: product description, photos, carrier tracking, communications, and other relevant supporting documents.

The buyer opens a dispute and submits the evidence to substantiate the alleged non-conformity.

When a return is accepted, its terms are communicated to the parties in accordance with the applicable protocol.

The refund can take place after return and verification of the necessary items.

The buyer must provide the requested items, including photos of the product and its packaging when relevant.

The seller may offer a partial refund in euros. The buyer remains free to accept or decline this proposal.

In case of disagreement, the funds remain suspended while the dispute processing continues.

Solutat processes files as quickly as possible.

Some files requiring a carrier investigation may take more time.

Fill in the requested information and then complete your profile according to your professional situation.

To sell, you will also need to set up your Stripe payment account and meet the validation requirements corresponding to your profile.

Validation allows Solutat to verify that the profile meets the marketplace's access or sales conditions.

The required supporting documents vary depending on the situation: tattoo professional, apprentice, manufacturer, creator, brand, supplier, or reseller.

Yes. An apprentice may be admitted under the conditions provided for by Solutat.

When an active SIRET number is not yet available, a suitable professional proof, in particular a certificate or attestation of training in hygiene and health conditions, may be requested.

If you would like to offer your brand, your creations, or your products on Solutat, you can contact the team directly at the following address: partenariats@solutat.fr.

Briefly present your activity, your products, and their value for tattoo professionals.

Pour une question générale concernant votre compte, une transaction ou le fonctionnement de Solutat : contact@solutat.fr.

Pour une proposition de marque, créateur, fournisseur, revendeur ou partenariat : partenariats@solutat.fr.