{"id":5556,"date":"2026-04-03T16:40:58","date_gmt":"2026-04-03T14:40:58","guid":{"rendered":"https:\/\/www.solutat.fr\/?page_id=5556"},"modified":"2026-09-06T09:51:24","modified_gmt":"2026-09-06T07:51:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.solutat.fr\/en\/politique-de-remboursement\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800;900&amp;display=swap\" rel=\"stylesheet\">\n<style>\n  *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n\n  .rb-wrap {\n    font-family: 'Inter', sans-serif;\n    color: #1a1a1a;\n    background: #fff;\n    line-height: 1.6;\n  }\n\n  \/* HERO *\/\n  .rb-hero {\n    background: #fff;\n    border-bottom: 1px solid #e8e8e8;\n    padding: 52px 24px 44px;\n    position: relative;\n    overflow: hidden;\n  }\n  .rb-hero::before {\n    content: '';\n    position: absolute;\n    bottom: 0; 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}\n\n  .rb-case-steps {\n    display: flex;\n    flex-direction: column;\n    gap: 8px;\n    margin-top: 14px;\n  }\n  .rb-case-step {\n    display: flex;\n    gap: 10px;\n    align-items: flex-start;\n    font-size: 13px;\n    color: #555;\n  }\n  .rb-case-step-dot {\n    width: 6px; height: 6px;\n    background: #D4980A;\n    border-radius: 50%;\n    margin-top: 6px;\n    flex-shrink: 0;\n  }\n  .rb-tag-auto {\n    display: inline-block;\n    background: rgba(212,152,10,0.1);\n    border: 1px solid rgba(212,152,10,0.3);\n    color: #D4980A;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: 1px;\n    text-transform: uppercase;\n    padding: 3px 10px;\n    border-radius: 100px;\n    margin-left: 8px;\n    vertical-align: middle;\n  }\n\n  \/* EXCLUSIONS *\/\n  .rb-exclusions {\n    background: #fff;\n    padding: 72px 24px;\n  }\n  .rb-exclusions-inner {\n    max-width: 760px;\n    margin: 0 auto;\n  }\n  .rb-exclusions h2 {\n    font-size: clamp(20px, 2.5vw, 28px);\n    font-weight: 900;\n    color: #1a1a1a;\n    margin-bottom: 32px;\n  }\n  .rb-excl-list {\n    display: flex;\n    flex-direction: column;\n    gap: 12px;\n  }\n  .rb-excl-item {\n    display: flex;\n    gap: 14px;\n    align-items: flex-start;\n    padding: 16px 18px;\n    background: #F5F0E6;\n    border-radius: 10px;\n    font-size: 14px;\n    color: #444;\n    line-height: 1.6;\n  }\n  .rb-excl-x {\n    width: 22px; height: 22px;\n    background: #1a1a1a;\n    color: #D4980A;\n    border-radius: 50%;\n    font-size: 12px;\n    font-weight: 900;\n    display: flex; align-items: center; justify-content: center;\n    flex-shrink: 0;\n    margin-top: 1px;\n  }\n\n  \/* ARBITRAGE *\/\n  .rb-arbitrage {\n    background: #F5F0E6;\n    padding: 80px 24px;\n  }\n  .rb-arbitrage-inner {\n    max-width: 760px;\n    margin: 0 auto;\n  }\n  .rb-arbitrage .rb-label { margin-bottom: 14px; }\n  .rb-arbitrage h2 {\n    font-size: clamp(22px, 3vw, 32px);\n    font-weight: 900;\n    color: #1a1a1a;\n    margin-bottom: 20px;\n  }\n  .rb-arbitrage > .rb-arbitrage-inner > p {\n    font-size: 15px;\n    color: #555;\n    margin-bottom: 40px;\n  }\n  .rb-arbitrage-cards {\n    display: grid;\n    grid-template-columns: 1fr 1fr;\n    gap: 16px;\n  }\n  @media (max-width: 560px) { .rb-arbitrage-cards { grid-template-columns: 1fr; } }\n  .rb-arbitrage-card {\n    background: #fff;\n    border: 1px solid #e8e0d0;\n    border-radius: 12px;\n    padding: 22px;\n  }\n  .rb-arbitrage-card h4 { font-size: 13px; font-weight: 800; color: #1a1a1a; margin-bottom: 10px; }\n  .rb-arbitrage-card ul { list-style: none; display: flex; flex-direction: column; gap: 6px; }\n  .rb-arbitrage-card ul li { font-size: 13px; color: #555; display: flex; gap: 8px; align-items: flex-start; line-height: 1.6; }\n  .rb-arbitrage-card ul li svg { width: 12px; height: 12px; stroke: #D4980A; fill: none; stroke-width: 2.5; stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; margin-top: 4px; }\n  .rb-arbitrage-note {\n    margin-top: 28px;\n    background: #fff;\n    border: 1px solid #e8e0d0;\n    border-radius: 12px;\n    padding: 18px 22px;\n    font-size: 13px;\n    color: #666;\n    text-align: center;\n    line-height: 1.7;\n  }\n\n  \/* CTA *\/\n  .rb-cta {\n    background: #fff;\n    border-top: 1px solid #e8e8e8;\n    padding: 72px 24px;\n    text-align: center;\n  }\n  .rb-cta h2 { font-size: clamp(20px, 2.5vw, 28px); font-weight: 900; color: #1a1a1a; margin-bottom: 12px; }\n  .rb-cta h2 span { color: #D4980A; }\n  .rb-cta p { font-size: 14px; color: #666; margin-bottom: 28px; }\n  .rb-cta a {\n    display: inline-block;\n    background: #1a1a1a;\n    color: #fff;\n    font-weight: 800;\n    font-size: 14px;\n    padding: 14px 36px;\n    border-radius: 8px;\n    text-decoration: none;\n  }\n<\/style>\n\n\n<div class=\"rb-wrap\">\n\n  <!-- HERO -->\n  <header class=\"rb-hero\">\n    <div class=\"rb-hero-inner\">\n      <div>\n        <p class=\"rb-doc-type\">Legal document<\/p>\n        <h1>Remboursements &amp; litiges<\/h1>\n        <p class=\"rb-hero-meta\">Solutat \u2014 Last updated: September 2026<\/p>\n      <\/div>\n      <div class=\"rb-hero-right\">\n        <span class=\"rb-badge\">LITIGES<\/span>\n        <span class=\"rb-hero-count\">4 \u00e9tapes<\/span>\n      <\/div>\n    <\/div>\n  <\/header>\n\n  <!-- INTRO -->\n  <section class=\"rb-intro\">\n    <div class=\"rb-intro-inner\">\n      <p class=\"rb-label\">Principe g\u00e9n\u00e9ral<\/p>\n      <h2>Solutat, interm\u00e9diaire de confiance<\/h2>\n      <p>Solutat est une plateforme d&rsquo;interm\u00e9diation d\u00e9di\u00e9e au secteur professionnel du tatouage. Elle ne vend pas les produits propos\u00e9s par les utilisateurs\u00b7rices et n&rsquo;est pas partie au contrat de vente conclu entre vendeur\u00b7euse et acheteur\u00b7euse. Chaque utilisateur\u00b7rice reste responsable des produits qu&rsquo;il ou elle met en vente, ach\u00e8te ou utilise, sous r\u00e9serve des responsabilit\u00e9s qui ne peuvent l\u00e9galement \u00eatre exclues.<\/p>\n      <p>Cependant, Solutat s&rsquo;engage \u00e0 proposer un cadre structur\u00e9 pour la gestion des litiges et \u00e0 intervenir, si n\u00e9cessaire, pour trancher en dernier recours.<\/p>\n      <p>Le remboursement n&rsquo;est pas automatique. Il est conditionn\u00e9 \u00e0 la nature du litige, aux preuves fournies et, le cas \u00e9ch\u00e9ant, \u00e0 la d\u00e9cision de Solutat.<\/p>\n      <div class=\"rb-intro-note\">Cette politique s&rsquo;applique \u00e0 toutes les transactions effectu\u00e9es via Solutat. Elle compl\u00e8te les Conditions G\u00e9n\u00e9rales de Vente (CGV) et la Charte Solutat.<\/div>\n    <\/div>\n  <\/section>\n\n  <!-- PROCESS -->\n  <section class=\"rb-process\">\n    <div class=\"rb-process-inner\">\n      <p class=\"rb-label\">La proc\u00e9dure<\/p>\n      <h2>Comment un litige est trait\u00e9<\/h2>\n      <div class=\"rb-steps\">\n\n        <div class=\"rb-step\">\n          <div class=\"rb-step-num\">1<\/div>\n          <div class=\"rb-step-body\">\n            <h3>Signaler le probl\u00e8me avant la lib\u00e9ration des fonds<\/h3>\n            <p>D\u00e8s r\u00e9ception du colis, l&rsquo;acheteur\u00b7euse doit signaler tout probl\u00e8me depuis la commande dans le d\u00e9lai applicable \u00e0 la transaction, avant la lib\u00e9ration des fonds au\u00b7\u00e0 la vendeur\u00b7euse. En l&rsquo;absence de signalement dans ce d\u00e9lai, les fonds peuvent \u00eatre lib\u00e9r\u00e9s conform\u00e9ment aux r\u00e8gles de la plateforme.<\/p>\n            <div class=\"rb-step-note\">Pour signaler : acc\u00e9der \u00e0 la commande concern\u00e9e et cliquer sur \u00ab Signaler un probl\u00e8me \u00bb. La transaction est imm\u00e9diatement suspendue \u2014 les fonds restent bloqu\u00e9s jusqu&rsquo;\u00e0 r\u00e9solution.<\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"rb-step\">\n          <div class=\"rb-step-num\">2<\/div>\n          <div class=\"rb-step-body\">\n            <h3>Fournir des preuves<\/h3>\n            <p>L&rsquo;acheteur\u00b7euse doit documenter le probl\u00e8me : <strong>photos du produit re\u00e7u, photos de l&#8217;emballage<\/strong>, captures de la description de l&rsquo;annonce. Plus le dossier est complet, plus la r\u00e9solution est rapide.<\/p>\n            <div class=\"rb-step-note\">Pour le motif <strong>article ab\u00eem\u00e9<\/strong>, des photos du produit et de l&#8217;emballage doivent \u00eatre jointes au moment de l&rsquo;ouverture du litige lorsque la nature du probl\u00e8me permet de les fournir. \u00c0 d\u00e9faut de preuves suffisantes, Solutat peut ne pas \u00eatre en mesure de faire droit \u00e0 la demande dans le cadre de son protocole interne. Pour les autres motifs, tout \u00e9l\u00e9ment permettant de documenter le probl\u00e8me doit \u00eatre transmis.<\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"rb-step\">\n          <div class=\"rb-step-num\">3<\/div>\n          <div class=\"rb-step-body\">\n            <h3>Dialogue entre les parties<\/h3>\n            <p>Solutat facilite le dialogue entre acheteur\u00b7euse et vendeur\u00b7euse pour trouver un arrangement amiable. Un espace de messagerie d\u00e9di\u00e9 est disponible dans la commande concern\u00e9e.<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"rb-step\">\n          <div class=\"rb-step-num\">4<\/div>\n          <div class=\"rb-step-body\">\n            <h3>Arbitrage Solutat<\/h3>\n            <p>Si aucun arrangement n&rsquo;est trouv\u00e9, Solutat intervient en dernier recours, pour les besoins de son protocole interne et de la gestion des fonds s\u00e9curis\u00e9s, sur la base des \u00e9l\u00e9ments fournis par les parties. La d\u00e9cision met fin \u00e0 l&rsquo;intervention de Solutat dans le cadre de ce protocole, sans priver les parties des droits et recours qu&rsquo;elles peuvent exercer conform\u00e9ment \u00e0 la loi.<\/p>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- CAS -->\n  <section class=\"rb-cases\">\n    <div class=\"rb-cases-inner\">\n      <p class=\"rb-label\">Les cas couverts<\/p>\n      <h2>Chaque situation, une r\u00e9ponse claire<\/h2>\n\n      <!-- CAS 1 -->\n      <div class=\"rb-case\">\n        <div class=\"rb-case-header\">\n          <div class=\"rb-case-icon\">\n            <svg viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"><\/line><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"><\/line><\/svg>\n          <\/div>\n          <div>\n            <h3>Le\u00b7la vendeur\u00b7euse n&rsquo;exp\u00e9die pas <span class=\"rb-tag-auto\">automatic<\/span><\/h3>\n            <div class=\"rb-case-sub\">D\u00e9lai d\u00e9pass\u00e9 sans d\u00e9p\u00f4t colis<\/div>\n          <\/div>\n        <\/div>\n        <p>Le\u00b7la vendeur\u00b7euse dispose de <strong>3 days<\/strong> apr\u00e8s validation de la commande pour d\u00e9poser le colis en point relais et enregistrer un num\u00e9ro de suivi.<\/p>\n        <div class=\"rb-case-outcome\">\n          Pass\u00e9 ce d\u00e9lai : <strong>la commande est annul\u00e9e automatiquement<\/strong> et l&rsquo;acheteur\u00b7euse est int\u00e9gralement rembours\u00e9\u00b7e via Stripe. Le\u00b7la vendeur\u00b7euse re\u00e7oit un avertissement par e-mail.\n        <\/div>\n      <\/div>\n\n      <!-- CAS 2 -->\n      <div class=\"rb-case\">\n        <div class=\"rb-case-header\">\n          <div class=\"rb-case-icon\">\n            <svg viewbox=\"0 0 24 24\"><path d=\"M21 10V20a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V10\"><\/path><path d=\"M1 6h22v4H1z\"><\/path><path d=\"M10 22V12h4v10\"><\/path><\/svg>\n          <\/div>\n          <div>\n            <h3>Colis exp\u00e9di\u00e9 mais non re\u00e7u (livraison France)<\/h3>\n            <div class=\"rb-case-sub\">Tracking marqu\u00e9 \u00ab\u00a0livr\u00e9\u00a0\u00bb \u2014 acheteur\u00b7euse conteste<\/div>\n          <\/div>\n        <\/div>\n        <p>Si le tracking Sendcloud indique \u00ab\u00a0livr\u00e9\u00a0\u00bb mais que l&rsquo;acheteur\u00b7euse d\u00e9clare ne pas avoir re\u00e7u le colis, la proc\u00e9dure suivante s&rsquo;applique :<\/p>\n        <div class=\"rb-case-steps\">\n          <div class=\"rb-case-step\"><div class=\"rb-case-step-dot\"><\/div><span>Le paiement est imm\u00e9diatement <strong>gel\u00e9 pour 14 jours<\/strong><\/span><\/div>\n          <div class=\"rb-case-step\"><div class=\"rb-case-step-dot\"><\/div><span>Un litige transporteur est ouvert via <strong>Sendcloud<\/strong><\/span><\/div>\n          <div class=\"rb-case-step\"><div class=\"rb-case-step-dot\"><\/div><span><strong>Si perte confirm\u00e9e<\/strong> : acheteur\u00b7euse rembours\u00e9\u00b7e, vendeur\u00b7euse indemnis\u00e9\u00b7e par l&rsquo;assurance Sendcloud<\/span><\/div>\n          <div class=\"rb-case-step\"><div class=\"rb-case-step-dot\"><\/div><span><strong>Si livraison confirm\u00e9e apr\u00e8s enqu\u00eate<\/strong> : paiement lib\u00e9r\u00e9 au\u00b7\u00e0 la vendeur\u00b7euse<\/span><\/div>\n        <\/div>\n      <\/div>\n\n      <!-- CAS 2 BIS -->\n      <div class=\"rb-case\">\n        <div class=\"rb-case-header\">\n          <div class=\"rb-case-icon\">\n            <svg viewbox=\"0 0 24 24\"><path d=\"M21 10V20a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V10\"><\/path><path d=\"M1 6h22v4H1z\"><\/path><path d=\"M10 22V12h4v10\"><\/path><\/svg>\n          <\/div>\n          <div>\n            <h3>Colis exp\u00e9di\u00e9 mais non re\u00e7u (livraison internationale)<\/h3>\n            <div class=\"rb-case-sub\">Pas d&rsquo;assurance transporteur disponible<\/div>\n          <\/div>\n        <\/div>\n        <p>Les livraisons internationales ne b\u00e9n\u00e9ficient pas de l&rsquo;assurance transporteur Sendcloud, r\u00e9serv\u00e9e aux envois France.<\/p>\n        <div class=\"rb-case-outcome\">\n          Si l&rsquo;acheteur\u00b7euse conteste la r\u00e9ception, <strong>le remboursement est automatique<\/strong>, faute de preuve fiable de livraison.\n        <\/div>\n      <\/div>\n\n      <!-- CAS 3 -->\n      <div class=\"rb-case\">\n        <div class=\"rb-case-header\">\n          <div class=\"rb-case-icon\">\n            <svg viewbox=\"0 0 24 24\"><path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"><\/path><line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"><\/line><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line><\/svg>\n          <\/div>\n          <div>\n            <h3>Product does not match the description<\/h3>\n            <div class=\"rb-case-sub\">R\u00e9f\u00e9rence, mod\u00e8le ou \u00e9tat diff\u00e9rent de la description<\/div>\n          <\/div>\n        <\/div>\n        <p>Si le produit re\u00e7u ne correspond pas \u00e0 ce qui \u00e9tait annonc\u00e9 (r\u00e9f\u00e9rence erron\u00e9e, \u00e9tat non conforme, produit diff\u00e9rent), l&rsquo;acheteur\u00b7euse peut ouvrir un litige avec photos \u00e0 l&rsquo;appui.<\/p>\n        <div class=\"rb-case-outcome\">\n          <strong>Retour aux frais de l&rsquo;acheteur\u00b7euse.<\/strong> Une fois le retour re\u00e7u et valid\u00e9 par le\u00b7la vendeur\u00b7euse, le remboursement est trait\u00e9 via Stripe. En cas de d\u00e9saccord persistant, Solutat intervient en dernier recours.\n        <\/div>\n      <\/div>\n\n      <!-- CAS 4 -->\n      <div class=\"rb-case\">\n        <div class=\"rb-case-header\">\n          <div class=\"rb-case-icon\">\n            <svg viewbox=\"0 0 24 24\"><polyline points=\"22 12 16 12 14 15 10 15 8 12 2 12\"><\/polyline><path d=\"M5.45 5.11L2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.45-6.89A2 2 0 0 0 16.76 4H7.24a2 2 0 0 0-1.79 1.11z\"><\/path><\/svg>\n          <\/div>\n          <div>\n            <h3>Colis re\u00e7u ab\u00eem\u00e9<\/h3>\n            <div class=\"rb-case-sub\">Dommages constat\u00e9s \u00e0 l&rsquo;ouverture du colis<\/div>\n          <\/div>\n        <\/div>\n        <p>L&rsquo;acheteur\u00b7euse fournit, au moment de l&rsquo;ouverture du litige, les \u00e9l\u00e9ments permettant de documenter les dommages constat\u00e9s, notamment des photos du produit et de l&#8217;emballage.<\/p>\n        <p>Le\u00b7la vendeur\u00b7euse peut proposer un <strong>remboursement partiel en euros<\/strong>. Le montant est librement propos\u00e9 par le\u00b7la vendeur\u00b7euse et doit \u00eatre express\u00e9ment accept\u00e9 par l&rsquo;acheteur\u00b7euse.<\/p>\n        <div class=\"rb-case-steps\">\n          <div class=\"rb-case-step\"><div class=\"rb-case-step-dot\"><\/div><span><strong>Proposer un remboursement partiel en euros<\/strong> \u2014 l&rsquo;acheteur\u00b7euse accepte ou refuse le montant propos\u00e9<\/span><\/div>\n          <div class=\"rb-case-step\"><div class=\"rb-case-step-dot\"><\/div><span><strong>En cas d&rsquo;accord<\/strong> \u2014 le montant convenu est rembours\u00e9 \u00e0 l&rsquo;acheteur\u00b7euse, le solde restant est lib\u00e9r\u00e9 au\u00b7\u00e0 la vendeur\u00b7euse et le litige est cl\u00f4tur\u00e9<\/span><\/div>\n          <div class=\"rb-case-step\"><div class=\"rb-case-step-dot\"><\/div><span><strong>En cas de refus<\/strong> \u2014 aucun mouvement d&rsquo;argent n&rsquo;est effectu\u00e9, les fonds restent bloqu\u00e9s et le litige se poursuit ; un retour du produit peut notamment \u00eatre envisag\u00e9 conform\u00e9ment \u00e0 la proc\u00e9dure applicable<\/span><\/div>\n        <\/div>\n        <div class=\"rb-case-outcome\">\n          Aucun remboursement partiel n&rsquo;est ex\u00e9cut\u00e9 sans <strong>acceptation explicite de l&rsquo;acheteur\u00b7euse<\/strong>. Solutat n&rsquo;impose pas de pourcentage fixe de r\u00e9duction.\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n  <!-- EXCLUSIONS -->\n  <section class=\"rb-exclusions\">\n    <div class=\"rb-exclusions-inner\">\n      <p class=\"rb-label\">Cas non couverts<\/p>\n      <h2>Ce qui n&rsquo;ouvre pas droit \u00e0 litige<\/h2>\n      <div class=\"rb-excl-list\">\n        <div class=\"rb-excl-item\"><div class=\"rb-excl-x\">\u2715<\/div><span>Changement d&rsquo;avis apr\u00e8s achat<\/span><\/div>\n        <div class=\"rb-excl-item\"><div class=\"rb-excl-x\">\u2715<\/div><span>Litige signal\u00e9 apr\u00e8s la lib\u00e9ration des fonds ou au-del\u00e0 du d\u00e9lai applicable \u00e0 la transaction dans le cadre du protocole interne Solutat<\/span><\/div>\n        <div class=\"rb-excl-item\"><div class=\"rb-excl-x\">\u2715<\/div><span>Produit conforme \u00e0 l&rsquo;annonce mais ne correspondant pas aux attentes<\/span><\/div>\n        <div class=\"rb-excl-item\"><div class=\"rb-excl-x\">\u2715<\/div><span>Demande insuffisamment document\u00e9e pour permettre \u00e0 Solutat d&rsquo;\u00e9tablir le probl\u00e8me invoqu\u00e9 dans le cadre de son protocole interne<\/span><\/div>\n        <div class=\"rb-excl-item\"><div class=\"rb-excl-x\">\u2715<\/div><span>Transaction effectu\u00e9e en dehors de la plateforme Solutat<\/span><\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- ARBITRAGE -->\n  <section class=\"rb-arbitrage\">\n    <div class=\"rb-arbitrage-inner\">\n      <p class=\"rb-label\">Dernier recours<\/p>\n      <h2>L&rsquo;arbitrage Solutat<\/h2>\n      <p>Si les deux parties ne trouvent pas d&rsquo;arrangement, Solutat tranche sur la base des \u00e9l\u00e9ments transmis.<\/p>\n      <div class=\"rb-arbitrage-cards\">\n        <div class=\"rb-arbitrage-card\">\n          <h4>Ce que Solutat \u00e9value<\/h4>\n          <ul>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>Les photos fournies par l&rsquo;acheteur\u00b7euse<\/li>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>Le contenu de l&rsquo;annonce (description, photos)<\/li>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>Le tracking et les donn\u00e9es Sendcloud<\/li>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>L&rsquo;historique des \u00e9changes entre les parties<\/li>\n          <\/ul>\n        <\/div>\n        <div class=\"rb-arbitrage-card\">\n          <h4>Les d\u00e9cisions possibles<\/h4>\n          <ul>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>Remboursement total de l&rsquo;acheteur\u00b7euse<\/li>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>Lib\u00e9ration des fonds au\u00b7\u00e0 la vendeur\u00b7euse<\/li>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>Prise en compte d&rsquo;un remboursement partiel accept\u00e9 par les deux parties<\/li>\n            <li><svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>Demande de retour du produit<\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n      <div class=\"rb-arbitrage-note\">\n        La d\u00e9cision de Solutat met fin \u00e0 son intervention dans le cadre de son protocole interne et de la gestion des fonds s\u00e9curis\u00e9s. Elle ne prive pas les parties de leurs droits et recours pr\u00e9vus par la loi. Solutat examine chaque dossier au regard des \u00e9l\u00e9ments disponibles, sans pr\u00e9sumer automatiquement qu&rsquo;une partie a raison plut\u00f4t que l&rsquo;autre.\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- CTA -->\n  <section class=\"rb-cta\">\n    <h2>Une question sur <span>un litige en cours ?<\/span><\/h2>\n    <p>L&rsquo;\u00e9quipe Solutat r\u00e9pond dans les meilleurs d\u00e9lais.<\/p>\n    <a href=\"mailto:contact@solutat.fr\">Contacter Solutat<\/a>\n  <\/section>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Document l\u00e9gal Remboursements &amp; litiges Solutat \u2014 Derni\u00e8re mise \u00e0 jour : Septembre 2026 LITIGES 4 \u00e9tapes Principe g\u00e9n\u00e9ral Solutat, interm\u00e9diaire de confiance Solutat est une plateforme d&rsquo;interm\u00e9diation d\u00e9di\u00e9e au secteur professionnel du tatouage. Elle ne vend pas les produits propos\u00e9s par les utilisateurs\u00b7rices et n&rsquo;est pas partie au contrat de vente conclu entre vendeur\u00b7euse&hellip;<\/p>","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5556","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages\/5556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/comments?post=5556"}],"version-history":[{"count":9,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages\/5556\/revisions"}],"predecessor-version":[{"id":7513,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages\/5556\/revisions\/7513"}],"wp:attachment":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/media?parent=5556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}