{"id":4774,"date":"2026-02-04T22:01:39","date_gmt":"2026-02-04T21:01:39","guid":{"rendered":"https:\/\/www.solutat.fr\/?page_id=4774"},"modified":"2026-09-06T09:52:54","modified_gmt":"2026-09-06T07:52:54","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.solutat.fr\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800;900&amp;display=swap\" rel=\"stylesheet\">\n\n<style>\n  *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n\n  .fq-wrap {\n    font-family: 'Inter', sans-serif;\n    color: #1a1a1a;\n    background: #fff;\n    line-height: 1.6;\n  }\n\n  .fq-hero {\n    background: #fff;\n    padding: 80px 24px 70px;\n    text-align: center;\n    position: relative;\n    border-bottom: 1px solid #ececec;\n    overflow: hidden;\n  }\n\n  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#555;\n  }\n\n  .fq-a-inner ul li::before {\n    content: '';\n    width: 5px;\n    height: 5px;\n    border-radius: 50%;\n    background: #D4980A;\n    flex-shrink: 0;\n    margin-top: 7px;\n  }\n\n  .fq-a-inner .fq-warn {\n    background: rgba(212,152,10,0.07);\n    border-left: 3px solid #D4980A;\n    border-radius: 0 8px 8px 0;\n    padding: 12px 16px;\n    font-size: 13px;\n    color: #666;\n    margin-top: 12px;\n  }\n\n  .fq-a-inner .fq-danger {\n    background: rgba(180,40,40,0.05);\n    border-left: 3px solid #c0392b;\n    border-radius: 0 8px 8px 0;\n    padding: 12px 16px;\n    font-size: 13px;\n    color: #666;\n    margin-top: 12px;\n  }\n\n  .fq-a-inner .fq-highlight {\n    font-weight: 700;\n    color: #1a1a1a;\n  }\n\n  .fq-contact {\n    background: #fff;\n    padding: 72px 24px;\n    border-top: 1px solid #ececec;\n  }\n\n  .fq-contact-inner {\n    max-width: 560px;\n    margin: 0 auto;\n    background: #fff;\n    border: 1px solid rgba(212,152,10,0.25);\n    border-radius: 24px;\n    padding: 48px 52px;\n    text-align: center;\n    position: relative;\n    overflow: hidden;\n    box-shadow: 0 2px 40px rgba(212,152,10,0.06);\n  }\n\n  .fq-contact-inner::before {\n    content: '';\n    position: absolute;\n    top: 0;\n    left: 40px;\n    right: 40px;\n    height: 2px;\n    background: linear-gradient(90deg, transparent, #D4980A, transparent);\n  }\n\n  .fq-contact h2 {\n    font-size: clamp(20px, 2.5vw, 28px);\n    font-weight: 900;\n    color: #1a1a1a;\n    margin-bottom: 12px;\n    line-height: 1.2;\n  }\n\n  .fq-contact h2 span {\n    color: #D4980A;\n  }\n\n  .fq-contact p {\n    font-size: 15px;\n    color: #777;\n    margin-bottom: 28px;\n    line-height: 1.7;\n  }\n\n  .fq-contact a {\n    display: inline-block;\n    background: #1a1a1a;\n    color: #fff !important;\n    font-weight: 800;\n    font-size: 14px;\n    padding: 14px 36px;\n    border-radius: 8px;\n    text-decoration: none;\n    transition: background 0.2s, transform 0.2s;\n    box-shadow: 0 4px 16px rgba(0,0,0,0.1);\n  }\n\n  .fq-contact a:hover {\n    background: #D4980A;\n    transform: translateY(-2px);\n  }\n<\/style>\n\n\n<div class=\"fq-wrap\">\n\n  <!-- HERO -->\n  <section class=\"fq-hero\">\n\n    <div class=\"fq-badge\">\n      FAQ\n    <\/div>\n\n    <h1>\n      Questions <span>frequent<\/span>\n    <\/h1>\n\n    <p>\n      Buy, sell your equipment, list a brand,\n      or discover new products: find here\n      the essential information on how Solutat works.\n    <\/p>\n\n  <\/section>\n\n\n  <!-- BODY -->\n  <div class=\"fq-body\">\n\n    <div class=\"fq-content\">\n\n\n      <!-- D\u00c9COUVRIR -->\n      <div class=\"fq-cat\" id=\"cat-decouvrir\">\n\n        <div class=\"fq-cat-header\">\n\n          <div class=\"fq-cat-icon gold\">\n            <svg viewbox=\"0 0 24 24\">\n              <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n              <path d=\"M12 8v4l3 3\"><\/path>\n            <\/svg>\n          <\/div>\n\n          <h2 class=\"fq-cat-title\">\n            Discover Solutat\n          <\/h2>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What is Solutat?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Solutat is a marketplace for tattoo supplies\n                dedicated to tattoo professionals.\n              <\/p>\n\n              <p>\n                She gathers new and used equipment, studio gear, accessories, care and hygiene products, as well as products offered by selected manufacturers, builders, artisans, creators, brands, suppliers, and resellers.\n              <\/p>\n\n              <p>\n                The platform connects buyers and sellers, secures payment, and centralizes transaction tracking.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Who can shop on Solutat?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Solutat is intended for tattoo professionals:\n                male and female tattoo artists, tattoo studios, and individuals\n                in the process of pursuing a career in the field, who are admitted in accordance with\n                the platform\u2019s admission requirements.\n              <\/p>\n\n              <p>\n                The objective is to retain a customer base truly connected to the trade and a specialized environment.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Do you have to be a tattoo artist to sell on Solutat?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                No. A seller can also be a manufacturer, builder, artisan, independent creator, brand, supplier, or reseller.\n              <\/p>\n\n              <p>\n                The essential criterion is that the products offered are truly relevant to the profession, the studio, or the daily life of tattoo professionals.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                Seller access is not automatic.\n                Solutat reserves the right to refuse\n                a seller or brand whose business\n                or offerings do not sufficiently align\n                with the marketplace\u2019s mission.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Why does Solutat continue to specialize in tattoos?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Because the value of Solutat lies precisely\n                in its specialization.\n              <\/p>\n\n              <p>\n                Machines, studio equipment, consumables, furniture, care products, or accessories meet specific uses and sometimes specific technical, health, or regulatory requirements.\n              <\/p>\n\n              <p>\n                The selection of sellers and products helps maintain a clear, relevant marketplace genuinely designed for the business.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Is registration free?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Yes. Account creation and the publishing of listings or products are free.\n              <\/p>\n\n              <p>\n                Service fees apply only when a transaction is completed.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              In which countries is Solutat available?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Shipping is currently possible between the countries activated on the platform, including:\n              <\/p>\n\n              <ul>\n                <li>France, Belgium, Luxembourg, Switzerland, Germany and the Netherlands<\/li>\n                <li>Spain, Italy, Portugal and Czech Republic<\/li>\n                <li>United States and Canada<\/li>\n              <\/ul>\n\n              <div class=\"fq-warn\">\n                The list of available countries is subject to change.\n                The destinations actually offered when\n                placing an order depend on the regions enabled\n                on Solutat and the seller&#x27;s shipping settings.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- VENDRE -->\n      <div class=\"fq-cat\" id=\"cat-vendre\">\n\n        <div class=\"fq-cat-header\">\n\n          <div class=\"fq-cat-icon dark\">\n            <svg viewbox=\"0 0 24 24\">\n              <path d=\"M3 3h18v18H3z\"><\/path>\n              <path d=\"M8 12h8M12 8v8\"><\/path>\n            <\/svg>\n          <\/div>\n\n          <h2 class=\"fq-cat-title\">\n            Sell on Solutat\n          <\/h2>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How do I sell on Solutat?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Create your account, complete your professional profile and submit the requested documents according to your situation.\n              <\/p>\n\n              <p>\n                Once your seller access is approved, set up your Stripe payment account, then publish your product with a description, a price, the necessary features, and accurate visuals.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Can my seller registration be refused?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Yes. Solutat is a specialized marketplace\n                and maintains a curated selection.\n              <\/p>\n\n              <p>\n                A seller, brand, or creator may be rejected when their activity or offering does not have a sufficiently relevant connection to the needs of tattooing professionals.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                Simply being a professional or having a SIRET number does not automatically grant access to sales.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Are all products of an approved seller automatically authorized?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                No. The acceptance of a seller does not mean\n                that its entire catalog is intended\n                to be listed on Solutat.\n              <\/p>\n\n              <p>\n                Each product must remain consistent with the marketplace's positioning and present a genuine value for the business.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                Solutat may refuse or remove a product\n                that does not fit its selection criteria,\n                even if the seller is already active on the platform.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What can I sell?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Depending on your profile and the open categories, you can notably offer:\n              <\/p>\n\n              <ul>\n                <li>Tattoo machines<\/li>\n                <li>Power supplies and batteries<\/li>\n                <li>Studio furniture and equipment<\/li>\n                <li>Professional accessories<\/li>\n                <li>Authorized hygiene and care products<\/li>\n                <li>Drawing materials and equipment useful for practice<\/li>\n                <li>Relevant independent creations or products for tattoo artists<\/li>\n                <li>Needles, cartridges, and inks when their sale is authorized<\/li>\n                <li>Used equipment approved under the Solutat rules<\/li>\n              <\/ul>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Can I sell used equipment?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Yes. Secondhand goods remain one of the pillars of Solutat.\n              <\/p>\n\n              <p>\n                Machinery, power supplies, batteries, furniture, accessories, and equipment may be offered secondhand when their resale is permitted and their condition is honestly described.\n              <\/p>\n\n              <p>\n                Consumables intended for use on human skin remain subject to specific rules of hygiene, integrity, and compliance.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Can I sell expired equipment?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Certain expired products may be accepted only in the category provided for this purpose and in the condition\n                <strong>\u00abExpired (forbidden on human skin)\u00bb<\/strong>.\n              <\/p>\n\n              <p>\n                They are then exclusively intended for the expressly indicated non-cutaneous uses, for example training, demonstration, decoration, education or collection depending on the nature of the product.\n              <\/p>\n\n              <div class=\"fq-danger\">\n                An expired product may under no circumstances\n                be presented on Solutat as suitable\n                for use on human skin.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Which products are banned?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The following are specifically prohibited:\n              <\/p>\n\n              <ul>\n                <li>Consumables or single-use products that have been used on a person<\/li>\n                <li>Sterile products that have been opened or whose integrity is no longer guaranteed<\/li>\n                <li>The opened or altered inks<\/li>\n                <li>Counterfeit or manifestly dubious products<\/li>\n                <li>Products banned from sale<\/li>\n                <li>Products subject to recall or withdrawal preventing their return to the market<\/li>\n                <li>Products that do not have a sufficiently relevant connection to the Solutat product line<\/li>\n              <\/ul>\n\n              <div class=\"fq-danger\">\n                Detailed rules are set forth in the Charter,\n                the Terms of Service, and the Terms and Conditions of Solutat.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What should a product listing or product page contain?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The product sheet must clearly present the product, its condition, its features, its price, any defects, and all information useful for the buyer's decision.\n              <\/p>\n\n              <p>\n                When the nature of the product requires it, the seller must also provide regulatory information, warnings, or applicable dates.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                A precise presentation protects both the seller and the buyer in the event of a dispute.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What should I do if I receive a price quote?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                When a buyer makes you an offer from a listing, you can accept it, decline it, or make a counter-offer.\n              <\/p>\n\n              <p>\n                New products offered by certain brands, creators, suppliers, or professional resellers may be sold at a fixed price. In this case, the \u00abMake an offer\u00bb feature is not available.\n              <\/p>\n\n              <p>\n                Each offer or counter-offer is valid for <strong>24 hours<\/strong>.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                An accepted offer does not reserve the product.\n                The sale is not finalized until\n                payment has been made on Solutat.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Does Solutat physically inspect the products?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                No. Solutat does not own the products\n                and does not have physical control over them.\n              <\/p>\n\n              <p>\n                Each seller remains responsible for the authenticity, description, compliance, and legality of the products they sell.\n              <\/p>\n\n              <p>\n                However, Solutat may refuse or remove\n                an ad or product that violates\n                the platform&#x27;s rules.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What are the fees for the seller?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The standard rate is a commission of <strong>5 % of the product price<\/strong>\n                when a sale is made.\n              <\/p>\n\n              <p>\n                Account creation and publishing remain free.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                Special pricing terms\n                may apply to certain\n                seller profiles or partnerships when they have\n                been expressly agreed upon with Solutat.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Who provides the invoice to the customer?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                When an invoice is required, it is the responsibility of the vendor in question.\n              <\/p>\n\n              <p>\n                Solutat can provide a transaction receipt,\n                but each professional seller\n                remains responsible for their own\n                invoicing, VAT, and accounting obligations.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Why do I need to set up Stripe?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Stripe is the payment provider used to process transactions and pay out sales proceeds.\n              <\/p>\n\n              <p>\n                The payout account setup must be completed before you can receive the corresponding payouts.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              When do I get paid?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Payment is triggered when the buyer confirms receipt and compliance, or automatically after the scheduled period if no issue is reported.\n              <\/p>\n\n              <p>\n                In the event of a dispute opened before the release of funds, payment remains suspended while the case is being processed.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What is the timeframe for shipping an order?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The standard lead time is\n                <strong>3 calendar days<\/strong>\n                after order confirmation to drop off the package and register its tracking.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                If no tracking is recorded within the applicable timeframe, the order may be cancelled and the buyer refunded.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- ACHETER -->\n      <div class=\"fq-cat\" id=\"cat-acheter\">\n\n        <div class=\"fq-cat-header\">\n\n          <div class=\"fq-cat-icon gold\">\n            <svg viewbox=\"0 0 24 24\">\n              <circle cx=\"9\" cy=\"20\" r=\"1\"><\/circle>\n              <circle cx=\"19\" cy=\"20\" r=\"1\"><\/circle>\n              <path d=\"M3 4h2l2.4 11.2a2 2 0 0 0 2 1.6h7.8a2 2 0 0 0 2-1.6L21 8H6\"><\/path>\n            <\/svg>\n          <\/div>\n\n          <h2 class=\"fq-cat-title\">\n            Buy on Solutat\n          <\/h2>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How to buy on Solutat?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Create your account, complete your profile, and provide the necessary documents for your access.\n              <\/p>\n\n              <p>\n                You can then buy second-hand equipment, new equipment, or products offered by sellers and brands present on Solutat.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How does \u00abMake an Offer\u00bb work?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                When the feature is available on a product page, you can offer the seller a price lower than the displayed price.\n              <\/p>\n\n              <p>\n                Products identified as fixed-price, in particular certain new products offered by professional brands, creators, suppliers, or resellers, are not eligible for offers.\n              <\/p>\n\n              <p>\n                You have\n                <strong>Maximum 3 offers per listing<\/strong>.The seller can accept, refuse, or make a counter-offer.\n              <\/p>\n\n              <p>\n                Offers and counter-offers are valid for <strong>24 hours<\/strong>.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                Accepting an offer does not reserve the product. Another user can still buy it until your payment has been completed.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What are the buyer's fees?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Service fees of\n                <strong>5 % of the product price<\/strong>\n                are added to the order amount, along with any applicable delivery fees.\n              <\/p>\n\n              <p>\n                For small orders, any applicable fixed fees are indicated before payment confirmation.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How does payment work?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Payment is processed via Stripe. Funds are not immediately transferred to the seller.\n              <\/p>\n\n              <p>\n                Their release takes place after receipt and according to the timeframe provided by Solutat, except when a dispute is open.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How to know if a seller is reliable?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Check his profile, information, and reviews related to his previous transactions when available.\n              <\/p>\n\n              <p>\n                Vendor access may also be subject to validation by Solutat depending on the profile concerned.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                However, this selection does not constitute a guarantee of compliance or quality for each product. The seller remains responsible for what they market.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Can I contact the seller before buying?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Yes. The built-in messaging system allows you to ask questions about the condition, features, or shipping of a product.\n              <\/p>\n\n              <p>\n                To negotiate the price, use the \u00abMake an offer\u00bb feature when available.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                Keeping conversations on Solutat provides a useful history in case of difficulties.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How to track my order?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Tracking becomes accessible from the order once the shipment has been registered.\n              <\/p>\n\n              <p>\n                For certain shipments, particularly international ones, the carrier and tracking number are provided directly by the seller.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What should I do if I encounter a problem upon receipt?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Open a dispute from the order page before the release of funds and within the applicable timeframe.\n              <\/p>\n\n              <p>\n                Payment to the seller is then suspended while the claim is being processed.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- LIVRAISON -->\n      <div class=\"fq-cat\" id=\"cat-livraison\">\n\n        <div class=\"fq-cat-header\">\n\n          <div class=\"fq-cat-icon grey\">\n            <svg viewbox=\"0 0 24 24\">\n              <path d=\"M3 6h13v11H3z\"><\/path>\n              <path d=\"M16 10h3l2 3v4h-5z\"><\/path>\n              <circle cx=\"7\" cy=\"18\" r=\"2\"><\/circle>\n              <circle cx=\"18\" cy=\"18\" r=\"2\"><\/circle>\n            <\/svg>\n          <\/div>\n\n          <h2 class=\"fq-cat-title\">\n            Delivery\n          <\/h2>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Who handles the shipping?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The seller is responsible for the packaging, preparation, and shipping of the order.\n              <\/p>\n\n              <p>\n                He must protect the product appropriately and respect the applicable shipping deadline.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How does shipping work in France?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                When the carrier is integrated into the Solutat system, a label can be generated directly from the platform.\n              <\/p>\n\n              <p>\n                The seller then uses it to drop off their package with the corresponding carrier.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How does an international shipment work?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The seller chooses their carrier, ships the package, and then enters the carrier and the corresponding tracking number in the order.\n              <\/p>\n\n              <p>\n                Packaging, choice of service, and tracking accuracy remain his responsibility.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              May customs fees apply?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Yes. For certain shipments, particularly outside the European Union, customs duties, import taxes, or processing fees may apply.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                These amounts are not necessarily included in the displayed price on Solutat and may remain the responsibility of the buyer.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What happens if the package doesn't arrive?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                A dispute can be opened from the order when the package is not received.\n              <\/p>\n\n              <p>\n                Processing depends on the carrier, the shipping method, the available tracking information, and any applicable insurance.\n              <\/p>\n\n              <p>\n                The funds remain suspended during the processing of the file when the dispute is opened within the prescribed timeframe.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- AVIS -->\n      <div class=\"fq-cat\" id=\"cat-avis\">\n\n        <div class=\"fq-cat-header\">\n\n          <div class=\"fq-cat-icon gold\">\n            <svg viewbox=\"0 0 24 24\">\n              <polygon points=\"12 2 15 9 22 9 17 14 19 22 12 17 5 22 7 14 2 9 9 9 12 2\"><\/polygon>\n            <\/svg>\n          <\/div>\n\n          <h2 class=\"fq-cat-title\">\n            Reviews &amp; trust\n          <\/h2>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How does the rating system work?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                After a completed transaction, users can rate their experience based on the features available on Solutat.\n              <\/p>\n\n              <p>\n                These ratings contribute to profile history and trust on the marketplace.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Can I check the reviews before buying or selling?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Yes. When available, ratings and reviews are visible on profiles to help members evaluate transaction history.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Why leave a review?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Reviews provide future buyers and sellers with additional history before a transaction.\n              <\/p>\n\n              <p>\n                They also help to gradually build the reputation of the members.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What happens if the buyer does not leave a review?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                A reminder can be sent after the order has been finalized.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                According to the currently planned operation on Solutat, an automatic grade may be assigned when no evaluation is left within the allotted time.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Can reviews be edited or deleted?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                A published review cannot be freely modified by its author once it has become final according to the platform's operation.\n              <\/p>\n\n              <p>\n                Solutat may, however, intervene when content violates platform rules or when required by a legal obligation.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- LITIGES -->\n      <div class=\"fq-cat\" id=\"cat-litiges\">\n\n        <div class=\"fq-cat-header\">\n\n          <div class=\"fq-cat-icon dark\">\n            <svg viewbox=\"0 0 24 24\">\n              <path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path>\n            <\/svg>\n          <\/div>\n\n          <h2 class=\"fq-cat-title\">\n            Disputes &amp; Protection\n          <\/h2>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How to report an issue with an order?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Open a dispute directly from the order page within the applicable timeframe and before the release of funds.\n              <\/p>\n\n              <p>\n                Depending on the situation, photos, tracking information, correspondence, or other supporting documents may be requested.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What happens during a dispute?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Payment to the seller is suspended while the file is being processed under the Solutat protocol.\n              <\/p>\n\n              <p>\n                Available items are reviewed: product description, photos, carrier tracking, communications, and other relevant supporting documents.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What happens if the product does not match the listing?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The buyer opens a dispute and submits the evidence to substantiate the alleged non-conformity.\n              <\/p>\n\n              <p>\n                When a return is accepted, its terms are communicated to the parties in accordance with the applicable protocol.\n              <\/p>\n\n              <p>\n                The refund can take place after return and verification of the necessary items.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What happens if the product arrives damaged?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                The buyer must provide the requested items, including photos of the product and its packaging when relevant.\n              <\/p>\n\n              <p>\n                The seller may offer a partial refund in euros. The buyer remains free to accept or decline this proposal.\n              <\/p>\n\n              <p>\n                In case of disagreement, the funds remain suspended while the dispute processing continues.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              What is the processing time for a dispute?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Solutat processes files as quickly as possible.\n              <\/p>\n\n              <p>\n                Some files requiring a carrier investigation may take more time.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                While the dispute is being processed, the funds in question remain suspended when they have not yet been released.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- COMPTE -->\n      <div class=\"fq-cat\" id=\"cat-compte\">\n\n        <div class=\"fq-cat-header\">\n\n          <div class=\"fq-cat-icon grey\">\n            <svg viewbox=\"0 0 24 24\">\n              <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"><\/path>\n              <circle cx=\"12\" cy=\"7\" r=\"4\"><\/circle>\n            <\/svg>\n          <\/div>\n\n          <h2 class=\"fq-cat-title\">\n            Account &amp; support\n          <\/h2>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              How to create an account?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Fill in the requested information and then complete your profile according to your professional situation.\n              <\/p>\n\n              <p>\n                To sell, you will also need to set up your Stripe payment account and meet the validation requirements corresponding to your profile.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Why does my account need to be verified?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Validation allows Solutat to verify that the profile meets the marketplace's access or sales conditions.\n              <\/p>\n\n              <p>\n                The required supporting documents vary depending on the situation: tattoo professional, apprentice, manufacturer, creator, brand, supplier, or reseller.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                This verification does not constitute a certification of the administrative, tax, regulatory, or health compliance of the member's activity.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Can I use Solutat if I am an apprentice?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Yes. An apprentice may be admitted under the conditions provided for by Solutat.\n              <\/p>\n\n              <p>\n                When an active SIRET number is not yet available, a suitable professional proof, in particular a certificate or attestation of training in hygiene and health conditions, may be requested.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              I am a brand, a creator, a supplier, or a retailer, who should I contact?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                If you would like to offer your brand, your creations, or your products on Solutat, you can contact the team directly at the following address:\n                <strong>partenariats@solutat.fr<\/strong>.\n              <\/p>\n\n              <p>\n                Briefly present your activity, your products, and their value for tattoo professionals.\n              <\/p>\n\n              <div class=\"fq-warn\">\n                La pr\u00e9sence d&rsquo;une marque, d&rsquo;un cr\u00e9ateur,\n                d&rsquo;un fournisseur ou d&rsquo;un revendeur sur Solutat\n                en qualit\u00e9 de vendeur ne constitue pas, \u00e0 elle seule,\n                un partenariat ou une collaboration commerciale\n                avec la plateforme.\n              <\/div>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n        <div class=\"fq-item\">\n\n          <button class=\"fq-q\" onclick=\"toggle(this)\">\n            <span class=\"fq-q-text\">\n              Comment contacter l&rsquo;\u00e9quipe Solutat ?\n            <\/span>\n\n            <span class=\"fq-q-icon\">\n              <svg viewbox=\"0 0 24 24\">\n                <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n              <\/svg>\n            <\/span>\n          <\/button>\n\n          <div class=\"fq-a\">\n            <div class=\"fq-a-inner\">\n\n              <p>\n                Pour une question g\u00e9n\u00e9rale\n                concernant votre compte,\n                une transaction ou le fonctionnement\n                de Solutat :\n                <strong>contact@solutat.fr<\/strong>.\n              <\/p>\n\n              <p>\n                Pour une proposition de marque,\n                cr\u00e9ateur, fournisseur, revendeur\n                ou partenariat :\n                <strong>partenariats@solutat.fr<\/strong>.\n              <\/p>\n\n            <\/div>\n          <\/div>\n\n        <\/div>\n\n\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n\n  <!-- CTA -->\n  <section class=\"fq-contact\">\n\n    <div class=\"fq-contact-inner\">\n\n      <h2>\n        Vous n&rsquo;avez pas trouv\u00e9<br>\n        <span>votre r\u00e9ponse ?<\/span>\n      <\/h2>\n\n      <p>\n        Une question sur Solutat, une transaction\n        ou l&rsquo;admission de votre activit\u00e9 sur la marketplace ?\n        \u00c9crivez-nous directement.\n      <\/p>\n\n      <a href=\"mailto:contact@solutat.fr\" style=\"margin-bottom:12px;\">\n        Nous contacter par email \u2192\n      <\/a>\n\n      <br><br>\n\n      <a href=\"https:\/\/wa.me\/33675713271?text=Bonjour%2C%20j%27ai%20une%20question%20sur%20Solutat.\" target=\"_blank\" rel=\"noopener\" style=\"background:#1a1a1a;\">\n        WhatsApp \u2192\n      <\/a>\n\n    <\/div>\n\n  <\/section>\n\n<\/div>\n\n\n<script>\n  function toggle(btn) {\n    const item = btn.closest('.fq-item');\n    const isOpen = item.classList.contains('open');\n\n    document\n      .querySelectorAll('.fq-item.open')\n      .forEach(i => i.classList.remove('open'));\n\n    if (!isOpen) {\n      item.classList.add('open');\n    }\n  }\n<\/script>\n\n\n\n<p style=\"font-size:11px;color:#ccc;line-height:1.6;margin-top:40px;\">\nFAQS Solutat \u2014 toutes les questions sur la marketplace mat\u00e9riel tatouage professionnel. Comment s&rsquo;inscrire sur Solutat ? Comment cr\u00e9er une annonce tatouage ? Comment fonctionne le paiement s\u00e9curis\u00e9 ? Comment exp\u00e9dier mon mat\u00e9riel tatouage ? Comment ouvrir un litige ? Toutes les r\u00e9ponses pour acheter et vendre du mat\u00e9riel tatouage entre professionnels en toute s\u00e9curit\u00e9.\n<\/p>","protected":false},"excerpt":{"rendered":"<p>FAQ Questions fr\u00e9quentes Acheter, revendre son mat\u00e9riel, proposer une marque ou d\u00e9couvrir de nouveaux produits : retrouvez ici les r\u00e9ponses essentielles sur le fonctionnement de Solutat. D\u00e9couvrir Solutat Qu&rsquo;est-ce que Solutat ? Solutat est une marketplace du mat\u00e9riel tatouage d\u00e9di\u00e9e aux professionnels du m\u00e9tier. Elle rassemble du mat\u00e9riel neuf et d&rsquo;occasion, des \u00e9quipements de studio,&hellip;<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4774","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages\/4774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/comments?post=4774"}],"version-history":[{"count":30,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages\/4774\/revisions"}],"predecessor-version":[{"id":7515,"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/pages\/4774\/revisions\/7515"}],"wp:attachment":[{"href":"https:\/\/www.solutat.fr\/en\/wp-json\/wp\/v2\/media?parent=4774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}